FAQs

Order Questions

Please email your tracking & order number to hello@lanolips.com and they will get your tracking number up and working again!

At this stage we ship to Australia and lots of countries in APAC. For a full list of countries we ship to please click the Delivery & Orders page for all countries we ship to. If we don’t ship to your region yet, please sign up to our email mailing list so we can tell you as soon as we ship to you please click here to sign up. For all other order related questions please visit the Delivery & Orders page.

All orders for Australia and International include Australian GST. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges.

Product Questions

The only products that contain SPF are the Tinted Lip Balms. Our Tinted Lip Balms contain SPF 30 – so that you can stay hydrated and sun safe! Note - the Tinted Lip Balm’s bought in the United State and Canada do NOT contain SPF.

1000% YES! The Multipurpose Superbalm has 101 uses that includes hydrating dry, cracked lips!

All of our lip products are safe to put on your lips and ingest (however, we do not recommend eating our products).

As lanolin is natural, it is a heat susceptible ingredient. This means it can become slightly more ‘liquid’ in warmer months, and slightly more ‘solid’ in colder months.

If you are having difficulties getting the ointment out of the tube, we recommend warming the product up before use, by rolling it around the palms of your hands, popping it under your leg while sitting down, or warming under the arm for a few minutes before using.

Full ingredients are found on their product pages on www.lanolips.com.

Hospitals give lanolin to mothers for nursing with newborns - it's THAT safe.  We recommend the 101 Ointment Multipurpose Superbalm, Everywhere Multi-Cream & Dry Skin Salve as safe for babies. However, we always recommend for you to consult your doctor before use.

Hydrating with lanolin is fantastic and safe for pregnant women.
However, during pregnancy, some women become more sensitive.
Therefore, we always recommend for you to consult your doctor before use.

Yes!!! Lanolin is at the heart of every LANO product – ensuring that you are always hydrated. ✌️

Yes, our lanolin is sourced from Australian and New Zealand wool (due to their ethical farming practices, and excellent merino wool) and it is the by-product of wool washing after shearing. It is 100% cruelty free, because if the sheep are not sheared, their fleece will become soiled, too hot and heavy for them.  They must be shorn whether we use lanolin or not.

Once extracted from sheared wool, our lanolin goes through a highly specialised and patented cleansing process, which makes it the purest, creamiest, most luxurious & decadent lanolin in the world.

We only use suppliers that can guarantee their lanolin meets 'Animal Cruelty free' certification.

It takes thousands of kilos of wool to produce only a small amount of lanolin, and it is impossible to know exactly what specific sheep our lanolin comes from. But we do know that sheep produce one fleece per year, and keeping them happy (and alive) year-on-year ensures they grow a new fleece each year, for many years. Sheep for wool and lanolin are kept alive as long as they can, and are not killed for meat directly after shearing.

Wholesale Questions

For wholesale enquiries, please contact hello@lanolips.com.

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