Shipping & Returns
Your LANO will go in a reversable LANO shipper box & will be protected by brown craft paper. Small orders will go in a soft bubble-padded envelope. Product boxes may dent a bit in the padded envelope.
CHRISTMAS DELIVERY CUT-OFFS:
For Australian Orders please refer to below cut off times, we recommend selecting Express Post - if in any doubt to receive your order in time.
We recommend for Australian orders the last day to order Express Post is 21st December (and 20th December for WA & NT).
Within Australia (excl WA and NT)
18 December 2023
21 December 2023
WA and NT (Parcels only)
15 December 2023
20 December 2023
New Zealand International Tracked postage
7 December 2023
13 December 2023
Please Note: Latest recommended posting dates are correct at the time of publishing and are subject to change. It is advisable to post as early as possible to ensure your parcel reaches its destination by December 25th. For more information about delays, disruptions and service updates affecting domestic deliveries, please click here.
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods. Due to peak periods and recent weather events, Australia Post are currently experiencing longer than normal delivery delays. Please allow up to 10 additional business days from the guidelines provided below for your order to arrive.
International shipping (see heading and info below)
DELIVERY TIMING AUSTRALIA
Please note these estimates are based on our recent delivery performance and do not take into account any current disruptions that may cause delays.
Standard Shipping via Australia Post eParcels:
- NSW: 2-4 Business Days
- ACT: 2-4 Business Days
- VIC: 3-5 Business Days
- QLD: 3-5 Business Days
- SA: 4-6 Business Days
- WA: Experiencing delays - please see below for more details*
- TAS: 5-6 Business Days
- NT: 7-10 Business Days
- NSW and ACT: 1-2 Business Days
- VIC, QLD, SA, WA and TAS: 2-3 Business Days
- NT: 3-5 Business Days
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating seperate orders, each with their own delivery address.
INTERNATIONAL SHIPPING RATES
*For any orders higher than this weight, you will need to make multiple purchases
Sent by Australia Post as an Internationally Tracked Parcel.
Transit times for International:
New Zealand - 3-5 Days
China / Asia 7-10 Days
Rest of World 15 Days
North America - These are shipping from our USA Warehouse, please go to Lanolips.com to order.
Europe - These are shipping from our European Warehouse, please to go lanolips.eu to order.
United Kingdom - These are shipping from our UK Warehouse, please go to lanolips.co.uk to order.
For all other countries not listed in dropdown above, unfortunately we don’t yet ship to your region, we are working on it. Please sign up to our email newsletter and we’ll email you when we are live in your region.
We are unable to make changes to orders once placed. As orders are processed very quickly, please email our customer care team immediately. It may still be too late to stop the process. We'll do our best to help, but we can't cancel orders once they have shipped. Refer to Returns for more information about sending products you've ordered back to us.
OPENED PRODUCT RETURN
Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.
CHANGE OF MIND
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection.
Please contact us as soon as you can with your order number and we will do our best to resolve the problem for you.
INCORRECT ITEM / DAMAGED ON ARRIVAL
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!
RETURNS FOR ITEMS NOT PURCHASED ON Lanolips.com
For purchases made other than via lanolips.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through lanolips.com.
Accepted within 30 days, items must be unused and in original, unopened undamaged and resalable condition. Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection.
Please note, returns of end-of-life products (i.e products advertised as having a short expiry with a discounted price to reflect this) will not be accepted.
Please email email@example.com with your order number to advise us for a return authorisation.
Once confirmed, please send back to PO Box 144, Kensington, NSW 1465.
We recommend using a tracked service to return the goods as all transport risk is borne by the sender. Please note, your original shipping charges are not refunded.
GST, CUSTOMS & IMPORT DUTIES.
All orders for Australia and International include Australian GST. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges.